Guest Experience Executive | 5 Days | Fixed Morning Shift | Little India
Salary range: $1,800 - $2,000 + OT
Gross：$2200 to $2500 （After Fixed OT）
Working days: 5days (included Sat, Sun & PH)
Working Timing: 8am-7pm
Working location: Little India
Job Responsibilities:
- Provide friendly and efficient check-in and check-out service at Hotel Reception
- Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
- Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
- Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
- Handle walk-in, email, phone enquiries, and internet hotel room reservations
- Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
- Prepare shift reports for submission to accounts.
- Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
- Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
- Perform any other duties as required and directed by the Manager or Management.
Job Requirements:
- Preferably with 1-2 years of working experience in a similar capacity
- Experience in a front office and/ or customer-facing & service role
- Willing to work on rotating shifts
- Flexibility to respond to a range of different work situations
The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
WA: 88824667
Senior Recruitment Consultant
