Job Summary
The Customer Service officer is primarily responsible for the liaising with customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level as well as shipping documentation required.
Role and Responsibilities
- Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
- Updating and entering in all information in the Warehouse Management System (WMS).
- To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues.
- Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
- Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
- Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.
- Ensure daily, weekly, monthly reports are up-to-date and provided to Department Head on a timely basis.
- Communicate discrepancies/issues to team supervisor/manager when necessary.
- To assist direct superior with any special projects assigned and provide backup to other CS team when necessary.
- Making sure that workplace safety rules & policy are being followed.
- Ensure all customers' standard operating procedures are followed and updated.
- To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.
To be successful in this role you will require the following:
- GCE ‘O’ Level with minimum 2 years relevant experience.
- Demonstrated warehousing and customer service experience.
- Excellent written and oral communications skills.
- Strong problem-solving ability.
- On-job training will be provided.
- Meticulous, able to work independently and a team player.
- Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management.
Additional Notes
- 5.5 Days work week
- Working Hour: Monday to Friday 8.30am to 5.20pm and Saturday 8.30am to 12.30pm
