Job Description
Responsibilities:
- Drive the end-to-end product design process from discovering the problems and
- proposing design solutions to delivering the final design and supporting the product launch.
- Conduct workshops and co-creation sessions with business users and stakeholders, delve into business operations, and identify opportunities where technology can enhance service journeys.
- Connect the dots between business challenges, user needs, and technological advancements.
- Use qualitative and quantitative research methods including usability testing, A/B testing, user surveys, and in-depth interviews to gather insights that inform design solutions.
- Use this data to refine and enhance user experience continually.
- Rapidly create and iterate on ideas using user flows and mock-ups. Present design solutions backed by research insights to continually enhance user interactions.
- Able to translate usability test findings into actionable recommendations and simplify complex systems.
- Establish design guidelines to ensure consistent design quality across products.
- Regularly review and update these standards.
- Work closely with the team to maintain and enhance our design system.
- Oversee all aspects of its usage, including guidelines, updates, and application across products.
- Develop and maintain strong relationships with cross-functional product teams. Foster an environment of collaboration and mutual respect, and encourage a culture of feedback and continuous improvement within the design team and beyond.
What we are looking for:
- Strong experience working collaboratively in agile cross-functional teams and skilled in stakeholder management with excellent organisational, presentation, and listening skills.
- Meticulous attention to details and good problem solving skills Open minded, curious and explorative.
- Knowledge in design principles, colour theory and typography.
- Knowledge and experience in running user research, ideation workshops and usability tests.
- Degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, Business, or related disciplines.
- Minimum of 5 years of experience in the UX industry.
- Demonstrated experience working on at least 2 different products creating great usercentric solutions and aesthetic interfaces.
- Expertise with popular design tools and software such as Figma, Miro, Adobe Creative Suite e.g. Photoshop and/or Illustrator, Notion, and Excel.
- Good digital illustration skills will be an added advantage.
- Previous experience leading a UX design team and/or experience working in the government sector, with legacy systems or complex domains will be considered an advantage.
EA Number: 11C4879
