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Role: IT Production Support Engineer
Job Requisition Number:JR39399
Experience 3-5 years of experience (L2)
Location: Singapore
Job Objectives:
The specialized Group Application Support IT Production Support Engineer is responsible to
support application wellness in production, investigate production issue raised, and respond to
user with feasible workaround. Closely follow-up and monitor issue from investigation, pass
relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across
countries for multiple applications / interfaces. Perform scheduled health check tasks across
applications and raise alerts in case required
Able to work in shift-based environment, support implementations during bank’s green zone
Key Responsibilities
· Investigate production issues, respond based on production defect severity SLAs
· Manage and respond to users on timely manner.
· Log incident ticket for production issues and user queries
· Follow up on defect and incident closure and meet incident closure KPI
· Make sure system availability as per respective agreed SLA
· Ensure daily start of day (SOD) and end of day(EOD) execution for supported applications
complete successfully
· Provide support for annual Disaster Recovery (DR) exercise for supported applications
· Provide support to System Engineers on server level patches / upgrade as and when applicable
· Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
· Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration
· Ensure application incident & task documentation is properly updated for each production release
· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc
· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
· Good to have understanding and experience of ITIL methodology [service operation]
Key Requirements:
· Prior hand-on production support experience of OPEN Systems/AS4000
· Good support knowledge in either one of the retail or wholesale payment or customer
information systems
· Willing to work in onsite shift-support model [24*7]
· Hands-on experience in writing AS400 and SQL queries and parsing logs for issue
Investigation
· Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
· Strong written, oral communication skills and able to manage user
· Ability to easily adopt to any technology / environment
· 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
· Be able to work in fast pace and high-pressure working environment
· Willingness to work across platforms – UNIX / open, AS/400 and mainframe
Please forward your resume in MS word format to [email protected] and [email protected]
Please refer your friends for any IT openings as we have various positions.
Please do not send PDF Format Resume . Send the following details
1. Notice period
2. Current Salary
3. Expected Salary
4. Visa Status in Singapore
5. Current Location
