Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.
As a Product Specialist, Cards you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.
Job Description
Reporting to the Business Head of Cards and Lending, you will be part of a multidisciplinary team and get to design, develop and deliver one of our key engagement and revenue generating product propositions. As a Product Specialist you would cover – both debit and credit cards, ensuring a cohesive overall customer value proposition for our customers for their payment and borrowing needs. You are a digital native with a natural intuition for design and technology, coupled with a strategic mindset. You are comfortable working in a fast-paced environment, get excited by solving complex problems and are happy to roll your sleeves up and get things done.
The Role Responsibility:
· Define a compelling service proposition through innovative product management/development amid intensifying competition from traditional card issuers and emerging third-party payment providers
· Execute the cards product roadmap and strategy
· Responsible for delivering the cards OKR and P&L
· Be the voice of the customer for your product/service and collaborate with other product owners to converge on a broader coherent proposition
· Drive customer engagement - spends and balances by deploying relevant campaigns and making changes to the CVP
· Act as the senior product owner across the product and services, to define and manage the product backlog, prioritise feature releases in line with the broader roadmap
· Drive the day-to-day card operations
· Manage existing partner relationship and build new alliances to enhance the card proposition
· Collaborate with Operations, Engineering team and external vendors to ensure timely delivery of journeys
· Provide insights into product, technology, and market trends, pre-empting imminent disruptions and identifying opportunities for acceleration
· Collaborate with other Stream Leads, Design, Technology, Operations, Risk, Finance and Strategic partnership etc.
Role Specific Technical Competencies:
Skill
Target proficiency level
Product Development and Management
Advanced
Cards Operations and Technology
Advanced
Credit Risk Management
Advanced
Agile certification
Core
You’ll Fit Right In If You Are
· Someone who can see the big picture while driving perfection down to the last pixel
· A creative problem solver
· Have an eye for turning complex problems into beautiful, elegant experiences
· Highly collaborative and can communicate openly and respectfully
· Comfortable in fast paced environments, and highly adaptable
· A strong voice for the customer/user
· You’ve worked in multi-discipline teams across the design process – research, and UX design
· Proactive and self-motivated learner
· Pragmatic and balance the needs of user, business, and technology
Our Ideal Candidate:
· 7+ year’s progressive experience in Product Management in Financial Institutions, leading a business unit responsible for achieving financial sales and service performance objectives through a customer needs-based sales approach
· 3+ years of Cards Product Ownership experience – managed card operations
· Experience in credit and fraud risk management
· A bachelor’s degree in a technical discipline (finance, computer science, electrical engineering, etc).
· Strong understanding of mobile and web technologies
· A strong customer focus and a natural inclination to let empirical research define and inform product/service priorities
· Hands on experience in agile environment
· Exceptional interpersonal, stakeholder management and communication skills
· Possess leadership skills with experience leading cross-functional teams
· Ability to effectively prioritise, project manage and meet stipulated timelines
· Ability to influence through persuasive written and verbal communication
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Come as you are! Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that’s what we care about. So come as you are.
