Responsibilities:
- Provide 7 x 24 operational support for all production practices including weekends and holidays for API Platform systems and other Integration systems
- Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
- Possesses understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
- Possesses good domain knowledge of payments
- Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 client impacting incidents.
- Ensures that all stakeholders are sufficiently involved in the Problem Management process.
- Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
- Participate in knowledge transfer to ensure better grasp of the product and domain.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
Requirements:
- Degree in Information Technology or any related field
- Overall experience of at least 5 years in IT with 2 years in banking payment domain
- Technical knowledge of RHEL, JBOSS, MariaDB, Active MQ, SQL, Shell scripting
- Worked supporting real time online payment systems. Has experience in supporting payment systems like G3/FAST, will be a plus
- Able to provide 24x7 operational support including Weekends and public holidays
- Ready to work in night shift
- Self-starter with excellent crisis management skills.
- Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups
- Some development skills as occasional scripting skills will be put to use.
Interested Applicants, please email your resume to [email protected] (R1767650), stating the position as the subject title in the email.
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