Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.
Role and Responsibilities:
As an L2 Application Support Engineer, you will play a crucial role in providing technical support for our clients' applications, with the expertise to troubleshoot complex issues, resolve technical problems, and ensure the smooth operation of critical applications.
- Provide second-level technical support for application-related issues, including but not limited to troubleshooting, diagnosis, and resolution.
- Investigate and analyze application logs and data to identify root causes of technical issues.
- Work closely with development teams to escalate and track software defects and enhancements.
- Provide clear and concise documentation of support cases, including resolution steps and client communication.
- Perform routine maintenance and application updates as required.
- Participate in on-call support rotations to provide 24/7 coverage for critical issues.
- Continuously update knowledge base articles and documentation for internal and external use.
Qualifications:
- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- 2 years of experience in a technical support role, with a focus on application support.
- Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues.
- Familiarity with application monitoring and diagnostic tools.
- Experience in implementing multiple websites/web applications on the same platforms with interdependency of data and shared features will be advantageous.
- Possess strong knowledge and skills in Microsoft (MS) platforms.
- Experience working with database systems (SQL, NoSQL) and knowledge of SQL queries.
- Excellent communication skills, both written and verbal, for effective client interaction.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
- Flexibility to participate in on-call support rotations.
Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.
We see the diversity of our team as a strategic advantage, and we work actively to maintain it.
By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/
