COMPANY DESCRIPTION
Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.
Our core business includes:
- IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
- New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
- Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.
For more information, please visit www.beyondsoft.com.
RESPONSIBILITIES
- Handle day-to-day incident and problem management for Retail Banking & Cards, including Core Banking, ATM Card, 3DS Authentication, FAST, and electronic banking channels.
- Provide production incident support and handle inquiries from business users, operational users, and customers via the contact center.
- Run small initiatives with peers and production managers.
- Demonstrate continuous improvement achievements by analyzing current demand trends of production incidents and providing recommendations for demand reduction and efficiency improvement.
- Act as a coordinator for different teams, including Problem Resolution and Incident Management.
- Perform analysis on production incidents to reduce demand and improve efficiency.
- Efficiently handle problems and provide timely resolutions.
- Critically examine requirements and understand operations and new application systems.
- Create and modify procedures to solve problems, considering technical capacity and limitations.
- Coordinate Problem and Change management for production systems.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum 3 years working experience on OS/400 and RPG and COBOL programming; prior knowledge with Silverlake core retail banking application and banking knowledge will be added advantage.
- Experience in system architecture and design.
- Experience in AS400/iSeries database and operation system.
- Experience in IT industry for any platform
- Having good knowledge in domain of Retail Banking & Cards
- Requires superior analytics and problem-solving skills.
- Willing to work rotation shift
