Supports team through lead assignment according to predetermined priorities
Track team productivity and provide periodic updates to the Assistant Manager, Commercial
Monitor team attendance/tardiness/unscheduled leaves
Mentor the team through daily support and monitoring when required
Analyze call recordings to validate adherence to guideline/SOP, as when needed to support QA
Create Monthly Rooster shift for VAM
Create 'Absent' on Roster for VAM
New Joiner Onboarding Arrangement - Request Access/Hardware (when required)
Basic report preparation
Sales Case Management - Ensure tagged cases are resolved within guideline/ SLA
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