IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!
voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.
Your Day to Day
voco Orchard Singapore is seeking a dynamic and passionate Assistant Chief Concierge, Front Office to be part of our team. As Assistant Chief Concierge, Front Office, you provide warm hospitality by delivering consistent quality service to all guests at all time. Provide leadership and guidance to Front Office Executives during the assigned shift to ensure our Guests enjoy an exceptional experience from check-in through check-out.
- Provides guests with information about attractions, facilities, services, and activities in or outside the property
- Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets
- Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities
- Coordinates guest requests for special services or equipment with the appropriate department
- Responsible in ensuring information is always available regarding hotel facilities and services, local tourist destinations and other interest, business information, airline and embassy information and shopping destinations. Ensure that sufficient maps, brochures, catalogue or reference material is available to answer ant quest inquires
- Responsible for the proper and efficient functioning of the functioning of the Concierge, Bell, Page and limousine.
- To have a complete knowledge of the hotel product knowledge, Convention facilities, Food & Beverage Outlets and other hotel facilities
- Responsible in ensuring information is always available regarding hotel facilities and services, local tourist destinations and other interest, business information, airline and embassy information and shopping destinations
- Ensure that having full communication with subordinate of all information such as daily activities, room status, VIPs, any changes in the hotel etc
- Responds to inquiries with regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc, according to individual needs
- Checks and follow up airline ticket reservations, rerouting, reconfirmation or seat request made by guest. Establishes good relations all business partner personnel.
- Co-ordinates with Reception to facilitate the delivery and collection of luggage for arriving and departing groups
- Ensure that Airport Representative receives information of guest’s departure from the hotel when using hotel limousine service
- Checks and follow up tour requests, visa processing, transportation arrangements, courier service, etc. to ensure they are handled properly
- Maintains positive contacts with any and all service companies used by hotel guests
- Attends to all guest inquiries, comments and requests at the desk and over the telephone, in a courteous and professional manner
- Recommends, booked and confirms dining reservations, tours and theatre/performing arts
- Develops a strong knowledge of the hotel's facilities and services and of the surrounding community
- In the absence of the chef concierge, to manage a team of concierge, assistant concierge and bell persons in terms of their roster schedule, training and taking an active interest in their welfare, safety, training and development
- Ensure the cleanliness and tidy of the work station and ensure all equipment is in good working order
- Maintain the cleanliness, neat and being well-groom appearance at all times during on duty
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.
- Perform other duties as assigned including assisting staff with their job functions during peak periods.
What we need from you
- Degree or Diploma in Hospitality Management or other relevant qualification
- Minimum 3 years’ related experience in a full service hotel as a concierge
- Oral and written fluency in English. Fluency in another language is an advantage
- Commitment to work rotating shifts, weekends and public holidays.
- Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
