Location: PLQ x2; Raffles Place x3
1.5-month completion bonus
May be rotated amongst the different Service Centres
- Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time.
- Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time.
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners.
- Provide excellent customer service experience.
- Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks.
- Highlight any potential concerns/risks and proactively shares best risk management practices.
- Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre.
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
Requirements:
- Diploma/Degree or Professional Insurance Qualification.
- Mandarin-speaking to liaise with Chinese customers
Please contact Terence at +65 9645 4048 your resume directly for fast response.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang
