1. Training needs, give consultations/assistance and health-talk to staff/customers/corporates, and maintain administration of training and service management.
2. Timely updates on product information to retail staff by developing:
· New product factsheets
· Product newsflash on need basis, e.g. competitor’s product comparison
· Memo on need basis, e.g. handling of negative news
· Key new product training (aka mini-training)
· Newsflash on monthly promotion mailer
3. Conduct staff on-site coaching
4. Ensure timely response to customer enquiries, feedback, appeals, etc.
5. Guide retail staff in handling customer’s enquiries, feedback, appeals
6. Training Scheduling, Service Audits and other administrative tasks
7. Any other ad-hoc duties assigned as and when by Superior
Job Requirements:
· Minimum Degree in Nutrition or related disciplines
· 1 year experience in relevant industry preferred
· Excellent and positive customer service attitude
· Good oral and written communication skills
· Good interpersonal skills
