Job Description
- Develop and monitor key operational metrics such as on-time performance, customer satisfaction, and fleet utilization
- Manage the customer support team to ensure a seamless client experience from booking to delivery
- Responsible for the overall service delivery
- Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of Global including monitoring performance goals that meet efficiency levels, targets and quality assurance standard
- Identify and implement new operational processes, tools, and technologies to drive efficiency
- Collaborate cross-functionally with sales, marketing, and finance teams to align operations with broader business objectives
- Partner with the technology team to optimize the online booking systems
- Ensure compliance with all relevant transportation regulations, insurance requirements, and company policies
Job Requirement
- Bachelor's degree in operations management, logistics, or a related field
- 10+ years of experience in operations management
- Proven track record of leading operational teams and driving continuous process improvements
- Strong analytical and problem-solving skills with the ability to leverage data to inform decisions
- Excellent communication, interpersonal, and stakeholder management skills
- Familiarity with fleet management, transportation logistics, and customer service best practices
- Experience with transportation-related technology platforms and systems
Interested applicants please send your resume to [email protected] with email subject header "Job Application for [Head of Operations (B2B/Transportation Services - CK (19156)]".
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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Koh Siew Xing
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Pasona Singapore Pte. Ltd.
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