Job Description:
- Use waxing and electrolysis to remove facial and body hair, slimming and ems treatments.
- Conduct skin analysis (face and body)
- Manage appointments, sell and promote available services of Pink Parlour based on the expected daily sales activities input through calling clients either for new sales or upselling purposes, follow ups on booking services ensuring five (5) booked clients or more a day to achieve sales target
- Ensure that follow ups on previous day customers are done on a timely manner
- Ensure you learn and execute all treatments requested of you by management by participating in ongoing training within or outside the parlor.
- Warmly welcome customers upon their arrival and look after welfare of guests
- Update client records with contact details and treatments received
- Initiate CRM programs to ensure client loyalty by ensuring the standards of service and facilities are met at all times.
- To answer customer complaints and improve service or treatment standards.
- Cross-sell beauty products and additional treatments, when appropriate
- Ensure all areas are clean and equipment is sterilized before use
- Others as may be assigned by the Management
Requirements:
- Proven work experience as Therapist or similar role is preferred or willing to be trained as Therapist.
- Hands-on experience with massages, hair removal techniques and face therapies
- With excellent customer service skills and negotiations skills
- Up-to-date with beauty trends and treatment procedures
- Excellent customer service abilities
- High school diploma or Degree in Beauty therapy, Reflexology or relevant field is a plus
