• Provide strategic leadership and direction to the operations division and supervising Singapore personnel to achieve the operations key performance index and the required service standards.
• Monitor and analyse the Income & Expenses of the service operations, establish business controls and provide solutions to reduce cost and increase revenue.
• Manage the customer services and relationship through providing regular feedback and periodic operations review with clients to optimize quality of service, business growth, and customer satisfaction.
• Communicate with Engineers
• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels and discuss with managers on performance
• Coordinating with Site Managers on manpower planning and arrangements
• Challenge for more business opportunities and expand service contracts in various fields to increase revenue.
• Promoting company services and sales of machines parts
• Ensuring safe and secure work environment for all employees
• Ensuring compliance in all procedures including documentation
• Attending and preparing documents for audit by customers
• Any other duties assigned by the Director
