Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for a Finance Shared Services Associate Specialist to join our ever evolving Customer Experience team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Customer facing, dealing with payment queries on a day to day basis, requesting bank traces, proof of payments and recalls to help resolve Customer issues. Providing MI and education to customers and internal stakeholders to prevent repeat queries.
What you’ll own
· Completion of query investigations, from identification of issue through to resolution.
· Analysing trends and proactive resolution of issues.
· Acquire specialist knowledge to provide accurate advice and information to both internal and external sources.
· Prioritise workload effectively throughout the day to ensure all SLA’s are adhered to in a high volume, fast paced and demanding team.
· Work as part of the team to ensure daily objectives are met.
· Continually look for way of improving efficiencies, providing potential solutions and follow through to implementation.
· Build strong relationships with key stakeholders across the business
Where you’ll own it
You’ll own it in our APAC hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.
What you bring
· Proficient in MS Office, especially Excel
· Thorough understanding of payment processing
· Payments, acquiring or finance industry experience
· Customer service experience
· High level of analytical skills
· Passion for attention to detail and getting it right first time
· Able to prioritise and deliver to deadlines
· Able to manage multiple queries at one time
· Ability to look beyond the numbers to identify issues, anomalies and understand root cause
· Adaptable to changing priorities and requests
· Strong written and verbal communication skills
Desirable:
· Experience of payment/banking systems
· Ability to manage colleague workloads to support overall team
Worldpay perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
● A competitive salary and benefits.
● Time to support charities and give back to your community.
● Parental leave policy.
● Global recognition platform.
● Virgin Pulse access.
● Global employee assistance program.
What makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
· Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
· Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
· Determined. Inclusive. Open.Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can’t wait to hear from you.
To find out more about working with us, find us on LinkedIn.
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