Banking client with large IT support team in Singapore is looking to hire IT Application / production support Analyst to support their mission critical datawarehouse and BI systems
- Providing Application support to a few mission critical application
- Provide level 2 support to requests from various areas of the business and investigate and troubleshoot issues.
- Performing root cause analysis
- Ensuring timefly resolution especially for high severity incidents to business users
- Providing updates on problems / issues reported
- Ensuring processes are followed
- Working with level 3 support and development team for unresolved issues
Requirements :
- Minimum 5+ years of experience working in supporting mission critical high volume applications
- Strong troubleshooting, analytical and problem solving skills
- Able to work under pressure
- Good knowledge in ITIL
- Min 3 years of experience working with BI and datwarehouse technologies
- Experinece in support SQL RDBMS
- experience in Unix and incident and problem management
- Good communication skills
Interested candidates please email your latest resume to [email protected]
