Responsibilities:
- Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool.
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented.
- Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment.
- Participate in BCM activities or infrastructure related upgrade.
- Responsible of capacity management & to monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
Requirements:
- Degree in computer science/engineering or related disciplines.
- Min 4 years of experience in application development and support environment in ETL, Data warehouse, and business intelligence
- Individual must have working experience in ETL, Data warehouse and various business intelligence tools on Unix/Windows platforms.
- Mandatory Technical skills : Informatica (Infra and data workflow tracing), BI Tools such as QLK, SAS, Power BI, Oracle, Unix/Linux, AS400, Control-M, Shell scripting
- Knowledge of ITIL of similar framework will be advantage
- Experiences in Quantexa, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are optional and good advantageous.
- 2 – 5 years of hands-on support experience in BMC Remedy, Control-M.
- Excellent knowledge of banking business data across various sectors.
- Excellent & proven Incident/Problem Management and organization skills a must.
Sumit Sambhi
EA License No. – 23C2060
EA Registration No. - R1330510
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