Leading regional E-commerce platform.
Responsibilities
- Lead the Fulfillment Team and coordinate operations across drivers, third-party logistics fleets, packers, etc.
- Oversee daily operations to ensure customer satisfaction and maintain high standards.
- Maintain a high punctuality rating and customer delivery rating (both >95% positive) with zero defects.
- Ensure that fulfillment costs are kept within target.
- Hire, onboard, and train team members to meet operational needs.
- Manage the procurement, inventory tracking, and management of packaging supplies.
- Collaborate with senior leadership to drive high-impact team outcomes.
- Work closely with other teams (e.g. Sales, Production, Marketing) to continuously improve processes and support new initiatives.
- Handle any other ad-hoc tasks as assigned.
Requirements
- Experience managing large teams, ideally 25 +
- Proficient with technology to handle multiple internal and external systems.
- Passionate about delivering excellent customer experiences.
- Pursues excellence and holds themselves and others to the highest standards, paying attention to every detail.
- Strong organizational and planning skills, effectively managing schedules, budgets, and resources.
- Analytical skills to structure and process data, drawing insightful conclusions.
- Driven to achieve results, focusing on metrics and producing timely output.
- Skilled in hiring top talent, able to source, select, and attract top performers.
- Capable of developing people, coaching them to improve performance and prepare for future roles.
EA: 14S7084 | Registration No:R1981018
