Job Description
The successful candidate will be part of the IT Service Management team. This is an individual contributor role.
Key Responsibilities include:
- Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
- Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
- Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
- Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
- Serve as the Point of Contact for IT initiatives’ performance, services and changes.
- Facilitate system and service handover to the IT operations for any new applications and major enhancements
- Any relevant ad-hoc duties
Requirements
- Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
- Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
- Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
- Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
- Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
- Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
- Knowledge and experience in DevOps and Agile
- Responsive to dynamic environment
- Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
- User-Oriented with good appreciation of business operations
- Diligent and willing to work beyond office hours
- Independent, Self-motivated and result driven
