A homegrown brand with a diverse portfolio
Spa Esprit Group is a hospitality company that creates, owns and operates a series of timeless, thoughtful portfolio of concepts and brands, each with a unique story and a distinct perspective on the cultural-culinary landscape of the time. While each has a diverse language of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to the most awesome homegrown experiences for all who walk through the doors.
Job Description
• Taking ownership of customer queries / feedback received via phone, email, and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice
• Ensures that personal KPI targets are met
• Consistently monitor individual’s progress and development
• Proven organisational skills, ability to prioritise tasks and manage time efficiently while maintaining attention to detail
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs.
