Zenith Infotech (S) is a Tech Recruitment in Singapore for 15 years now. We provide placement of ICT Consultants to government agencies, as well as corporate clients of ours.
Currnetly, we are looking out for a System Analyst on a 12 months contract with our client.
Please apply here or drop your CV to [email protected]
Job Scope:
· Incident Resolution: Understand incidents reported by users. Analyze the impact, urgency, and severity of each incident.
· Investigate the underlying causes of incidents, identifying patterns and trends (RCA)
· Perform SIT on fixture implemented by developer.
· Guide User to perform UAT.
· Escalates critical incidents to the appropriate teams and ensures timely resolution based on priority.
· Document incident details, resolutions, and any workarounds.
· SR Implementation: Collects SR requirements from users or stakeholders.
· Work with development teams to design solutions for SRs, ensuring alignment with business needs.
· Analyst validates SR implementations, ensuring they meet the specified requirements.
· Provide training and guidance to users on new SR features or changes.
· System analyst collaborates with development teams to improve incident management processes and enhance SR workflows.
· Identify opportunities for automation, efficiency, and better user experiences
