Achieve sales
- Manage store's/outlet's sales performance.
- Facilitate implementation of organisation strategies
- Interpret information on sales goals and targets.
- Communicate scheduled sales reports by organizational standards.
- Facilitate implementation of organisation strategies Document sales transactions.
Deliver service excellence
- Lead with service vision
- Develop service operations.
- Manage resources to ensure the smooth running of store operations.
- Manage in-store service performance.
- Optimise workforce for service excellence.
- Manage partnerships for service excellence.
- Develop a service recovery framework.
- Analyse service quality and customer satisfaction.
- Establish rapport and cultivate relationships with customers.
Deliver operations excellence:
- Manage retail administration.
- Define and allocate staff duties by operational requirements.
- Control inventory
- Manage and maintain store facilities.
- Develop store security policies and procedures.
- Coordinate crisis response and recovery activities by business continuity policies
- Monitor merchandising presentation and visual display.
- Maximise utilisation of retail space.
- Promote compliance with corporate governance requirements.
Engage in innovation and productivity initiatives:
- Lead and motivate the team to contribute to productivity improvement and innovation.
- Conduct productivity diagnosis to recommend areas of improvement.
- Develop an action plan to implement productivity and innovation initiatives.
- Develop new products and/or services.
People Management:
- Provide direction and guidance to team members
- Promote workforce diversity.
- Influence the team's decision-making
- Contribute to recognition of team performance.
Manage customer order fulfilment:
- Review customer satisfaction
- Manage order processing, fulfilment and returns of customer orders.
Job Requirements:
- Minimum N Level / NITEC or equivalent.
- Minimum 2 -3 years of experience managing a store.
- Able and willing to work retail hours, including weekends and public holidays.
- Passionate about the beauty and retail industry.
- Excellent customer service and sales oriented.
- Lively, energetic, dynamic individual with a friendly disposition.
- Good team player with a positive personality.
