The Technical Support Specialist will be responsible for providing comprehensive technical support within company, focusing on both network and desktop environments. This role requires a deep understanding of networking principles and the ability to troubleshoot and resolve complex technical issues in a industry setting.
Key Responsibilities:
- Provide first and second-level support for network and desktop-related issues.
- Diagnose and resolve hardware, software, and network problems.
- Install, configure, and maintain network equipment and software.
- Monitor network performance and ensure system availability and reliability.
- Assist in the implementation of network upgrades and new technologies.
- Document technical issues and solutions in a clear and concise manner.
- Collaborate with other IT team members to resolve complex issues.
- Provide training and support to end-users on various IT systems and applications.
- Maintain up-to-date knowledge of industry trends and advancements in technology.
Qualifications:
- Diploma in Computer Science, Information Technology, or a related field.
- Proven experience as a Technical Support Specialist or similar role.
- knowledge of networking protocols, hardware, and software.
- Experience with network diagnostic, monitoring, and analysis tools.
- Proficiency in Windows operating systems.
- Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.
