We are seeking a friendly and tech-savvy individual to assist customers in signing up for our new insurance platform. As a Customer Support Assistant, you will provide exceptional support and guidance to ensure a seamless registration process. Additionally, you will address customer queries related to the platform. Comprehensive training on the platform will be provided prior to starting work.
Job Responsibilities
- Assist customers in the specific hospitals in creating accounts and completing the sign up
- Troubleshoot common issues and resolve technical difficulties
- Meet or exceed customer satisfaction in the onboarding process
Requirements
- Excellent communication and interpersonal skills
- Basic familiarity with web-based platforms and different mobile OS
- Friendly, patient and empathetic approach
- Minimum ‘O’ levels qualifications
Working hours: Mondays to Fridays (excluding public holidays); 9am to 6pm
