General Responsibilities
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Maintain up-to-date information on processes, products, price lists, etc.
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customers
Requirements:
- Min Nitec or Diploma in any discipline
- Have Call centre exp/ Customer Service or Have order processing exp
- Handle sales orders, customer and client enquiries/complaints.
- Provide high service levels to the respective customers and clients.
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Call Centre Associate
Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599
