Responsibility
· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.
· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.
· To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.
To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.
· Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams
Requirement
· Min 2 years of hands-on support experience in BMC Remedy, Control-M
· Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting
· Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
· Ability to work in a fast-paced and team-oriented environment
· Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.
Good to Have:
· Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred
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