Location: Dhoby Ghaut
Working Hours: Monday to Friday (12 hours shift)
Responsibilities
1. Client Interaction:
- Greet customers as they enter the Client’s premises in a friendly and professional manner.
- Engage with customers to understand their needs and inquiries.
- Provide information on products, services, and promotions.
- Direct customers to the appropriate specialists or service areas based on their requirements.
2. Customer Service:
- Ensure high-quality customer service standards are maintained at all times.
- Handle customers' complaints or concerns promptly and effectively, escalating when necessary.
- Assist customers with basic transactions inquiries.
3. Administrative Support:
- Assist in administrative tasks such as data entry, filing, and document preparation.
- Maintain cleanliness and organization of the lobby area.
- Support other staff as needed with tasks such as scheduling appointments or preparing materials
- for client meetings.
4. Security and Compliance:
- Adhere to procedures to ensure the safety of customers, staff, and assets.
- Maintain confidentiality of customer information and adhere to all privacy regulations.
- Follow compliance guidelines and procedures set forth by regulatory authorities and the Client.
Requirements
• Minimum 1 years of concierge, hospitality, or service-related experience.
• Security Officer Licence will be an advantage.
• Good customer service skills; able to communicate with people of all levels.
• Comfortable to wear Business attire during work.
