At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.
We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.
Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.
Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.
What you will be working on
In this role, you will:
- Perform day-to-day computer operations such as the execution of batch jobs, system backup and monitoring of online services in the Mainframe (MVS) and AS/400 system in a 24x7 environment.
- Perform open system monitoring functions and provide support.
- Ensure timely batch service delivery is kept at optimum service level.
- Monitor the data center facilities, system uptime, system performance and online services.
- Provide operational support such as QA checklists, start-up/shutdown system tasks and system IPL.
- Diagnose and log hardware problems and system errors into problem ticketing system, coordinate problem resolution with respective vendor or system programmer.
- Escalate unresolved problems to next level or vendor.
- Maintain proper operation documentation and records.
What we are looking for
We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
- Prior working experience in a service desk operations or data center environment.
- Familiarity in incident management process.
- Proficient in Microsoft Office (Word & Excel).
- Ability to work on 12-hour rotating shift, including weekends and public holidays.
Seniority of appointment will commensurate with relevant work experience.
Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.
What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:
- Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
- Promotion opportunities based on your capability and on-the-job performance.
- A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
- A workplace with flexible dress code that empowers you to choose your appropriate outfit for the day.
- A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
