We are looking for Assistant Manager, IT Service Desk to join one of the tertiary institution.
Job Description
- Location: West
- Working Hours: Office Hours
- Work Type: Permanent
- Salary: Up to $5.5k + Bonuses
JOB SCOPES:
- Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results
- Identify improvement opportunities through process re-design, automation development or system improvements.
- Ensure timely and accurate provisioning and deprovisioning of user access
- Perform regular access reviews and audits to ensure compliance with security policies
- Ensure documentation on access control procedures, work instructions and configurations are accurately maintained
- Review and manage IT Service Desk services Service Level Agreements.
- Handle customer’s feedback and ensure prompt and effective resolution
- Lead and manage Service Desk Agent to ensure optimal performance
JOB REQUIREMENTS:
- Singaporean (s) only.
- Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk.
Interested candidates may Apply Now, or submit your updated resume via email to [email protected] (indicating Job ID46379 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Lua Zhi Chin (Jeanette) | R1873831
ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C57We are looking for an Order Processing Associate to work closely with all Account Managers, Inside Sales Reps, International Dealers, Subscription agents, and end-user customers on a daily basis, in both domestic and international markets.
JOB DESCRIPTION
- Location: One-North
- Working Hours: Monday to Friday
- Work Type: Full Time
JOB SCOPES:
- Processes new / renewal online orders. This includes invoicing, granting access and sending confirmation to the customer.
- Processes new / renewal print subscription orders.
- Processes IP Amendments
- Processes Trial Requests
- Maintains certain department procedures that are posted on our Oracle Service Cloud knowledge base
- Fulfills monthly / yearly individual metric that has been set by the manager
- Work on projects and other duties as assigned
- Conduts monthly Quality Assurance audits for team members
- Meet or exceed monthly / yearly individual metrics as well as meet or exceed department metrics that have been set by the manager
- Ensures in house department procedures are up to standards
- Serves as primary tester for new integrations and/or software
JOB REQUIREMENTS:
- Singaporean (s) only.
- Must possess at least Degree in any related discipline.
- Minimum 2 years of order processing experience in publishing or a technology-based field.
Interested candidate may apply via email to spjlua(at)scientecpersonnel.com (indicating Job ID J46670 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.
Lua Zhi Chin (Jeanette) - R1873831
ScienTec Consulting Pte Ltd – 11C578181
