Job Purpose
You will be responsible for supporting overall operation of claims admin unit, including participation in continuous improvement of current claims processes and enhancing overall customer’s experience.
The Job
•Handle claims registration for Life Insurance and General Insurance Personal Lines within the required turnaround time and ensure that claims are registered accurately in the system.
• Support assessors in the requisition for payments on approved claims.
•Matching of cheques with settlement letters to ensure matched accurately and timely to meet the expected turnaround time.
•Liaise with claimants, policyholders and agents on outstanding requirements including sending acknowledgement email.
•Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.
•Sorting of emails.
•Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
•Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
•Highlights any potential concerns /risks and proactively shares best risk management practices.
•Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.
•Any other ad-hoc assignments assigned by supervisor.
Our Requirements
•Diploma holder with relevant admin duties or customer service experience
•Customer-centric and meticulous with the ability to work under pressure
•High level of integrity, takes accountability of work and good attitude over teamwork.
•Takes initiative to improve current state of things and adaptable to embrace new changes.
