Location: Singapore – Remote
*This position is remote and not eligible for relocation assistance. All positions must reside within the country listed within this job description.
Salary: 65,000 - 97,000 SGD
**Competitive salary with performance bonus (DOE & Geographic Location)
A little bit about us:
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.
About the Role:
Applied Value Technologies is seeking an Application Support Analyst to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Managed Services department, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Oracle Fusion - Supply Chain team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!
About you:
- Strong technical skills and exceptional organizational skills
- High EQ communication skills
- A collaborative utility player mentality (low ego)
- Creative problem-solving abilities
- A proactive sense of curiosity
- OTM experience
Responsibilities:
- Provide efficient application support and administration, including incident resolution, change implementation, request fulfilment, and problem management follow up
- Communicate proactively and professionally with stakeholders and partners
- Identify opportunities for improvement and act on them
- Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
- Work proficiently with minimal daily guidance
- Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
- Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity
Your Expertise:
- 6+ years of relevant experience in a technical application support role working with Oracle Cloud/Oracle Fusion SCM or ERP
- 5+ years of functional and technical support experience
- Hands-on experience with one or more of the following Fusion modules: Oracle Order Management, Inventory Management, GOP, Shipping, Price Management
- Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
- Professional fluency in English required
We’ve got you covered:
- Competitive salary + performance bonus.
- Unlimited Paid Leave Policy after 90 days.
- Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents.
- 100% Employer-paid Life, STD, and LTD benefits.
- CPF Contributions made to all Singapore citizens and permanent residents.
- 100% paid parental leave up to 16 weeks.
- Up to SGD 1200 Learning & development allowance annually.
- Up to SGD 1200 monthly Health & Wellness stipend annually.
- Up to SGD 2000 Employee referral program.
- Paid holidays annually.
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.
