COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.
Provides service for guests when arriving and departing from the hotel and to give guests information and directions in a prompt and professional manner.
Tasks/Responsibilities:
- Welcome guests professionally and demonstrate a warm, confident and genuine first impression.
- Handles all guests’ queries or requests in a polite and efficient manner.
- Handles all movement of luggage (temporary, long term storage, lost baggage).
- Provides a high standard of service within the department and a high level of product knowledge of the hotel and the local area.
- Knows about all events and activities accruing in and out of the hotel.
- Provides door service, entrance to hotel and driveway, to ensure a smooth traffic flow.
- Complies with all Front Office systems and procedures and with all company policies.
- Organizes a prompt TAXI service and assist in airport transferring.
- Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures.
- Identifies and solves problems in a professional manner.
- Maintain the designated stations in the lobby as per company standards and check every 30 minutes or when necessary.
- Ensure all related Leading Quality Assurance guidelines are met, if not exceed at all times.
- Assist Front Office in any tasks when needed.
- Exceed guests’ expectations in any task provided.
Requirements
- Diploma in Hospitality is a plus.
- Minimum of 2 years in Front Office or Concierge experience in a similar capacity preferably in a luxury hotel environment.
- Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations.
- Possess professional disposition with good communication and interpersonal skills
