Responsibilities
- Provide application support for GIS and GIS-related applications e.g., GE Small World, Hexagon G/Technology, Manhole Booking Systems (MBS), Plant Route Plan (PRP), Notification for Commencement of Earthworks (NCE), etc, including data rectification, data synchronization, and incident resolution.
- Monitor and respond to all system alerts and provide daily technical support in terms of troubleshooting, diagnosing, and resolving issues.
- Perform incident investigation and resolution, root cause analysis, and problem resolution, ensuring high availability of applications users.
- Perform any administrative tasks associated with GIS and GIS-related applications, such as user account management, log reviews, etc.
- Monitor incident and problem tickets and provide appropriate resolutions on a timely basis.
- Support all internal and external audits for GIS and GIS-related applications.
- Adhere to standard IT service delivery processes in accordance with IT policies and procedures.
- Document and update application configuration and architecture diagrams.
- Work with internal and external parties on technical solutions and solution implementations.
- Manage mini projects / Change Requests and ensure successful implementation by performing regular progress/performance monitoring.
- Ensure that all requirements are captured and work with vendor on the User Acceptance Tests specifications.
- Attend to any other reasonable duties as assigned by the GIS Manager and IT Director
Requirements
- Diploma in Information Technology, Computer Engineering or equivalent
- Proficient in Microsoft tools like Word, Excel, PowerPoint.
- Knowledge / Hands-on experience with GIS applications (e.g., GE Smallworld, Hexagon G/Technology, ESRI) and Web Technologies, including Magik, Java, and .Net programming languages would be advantageous.
- Good command of written and spoken English.
- Excellent interpersonal, communication and analytical skills.
- Pro-active, meticulous, resourceful and strong team player.
- Able to work independently under tight schedules.
- Work well with all functional levels in the organization.
Interested candidates who wish to apply for the advertised position, please click on
the APPLY button below to send in your resume or send to [email protected]
EA License: 13C6305
Reg. No.: R24122460
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.
