Log and Account Review
- Log review (covering Applications, Databases, and Operating Systems)
- Account review (covering SAP and non-SAP servers)
- Consolidate all log and account reviews, prepare the review reports (including clarifications and follow-up actions), and submit to Authority within Authority's stipulated timeline.
- support activities related to log and account/access rights review and management, such as configuration of log events and maintenance of documentation to ensure accuracy and completeness Vulnerability and Security Patch Management
- monitor, mitigate, and remediate security vulnerabilities
Backup Management
- ensure backup configurations are in compliance with the retention period stipulated in policies, and that annual recovery tests are conducted.
- constantly track the backup status for SAP and non-SAP servers, and update the SOP if there is any change in the backup configurations
- Technical Change / Service Request (CR/SR) Management
shall keep track of the technical CR/SR that are raised, being implemented and ensure proper closure, which includes maintaining the required documents in Authority's repository or case management system.
- consolidate the list of technical CR/SR to update Authority on a monthly basis.
- shall support technical refresh and upgrade activities for both SAP and non-SAP landscapes where required, such as managing the timeline, coordinating activities among various parties, and reviewing of documentation.
support new initiatives, such as onboarding of compliance platform and ticketing system.
- Project Management
- support Authority in project management and administration,
- Support administrative work for CRs.
- Maintain the master CR lists, provide CR statistics, provide support for CR prioritisation discussions, and consolidate approved CRs.
- Monitor the activities to ensure CRs are implemented within agreed implementation timeline.
- Review all quarterly and monthly e-HR KPI for CR/SR impact assessments
- supervise and train team members
- maintain effective continuity of operations and ensure proper handing/taking over process is done.
Requirement:
- Good Knowledge of IT Service Management (ITSM) or IT Infrastructure Library (ITIL) and IT Controls and Compliance. - At least 3 years of working experience in IT.
- At least 1 year in System Management.
- Experience in SAP HR projects is preferred.
- Only for Singaporean
