Job Description:
- Oversees projects management and implementation;
- Codify implementation design into documented for end user's record;
- Conduct training and presentation for team members and end-users;
- Provide technical testing or support to pre-sales engineer/customer on the network setup;
- Assist on technical communications with customer/partner, to ensure closure of sales order;
- Ensuring that the solution can deliver on the customer’s requirements;
- Work closely with Level 2 support, if case issue is escalated to Level 3;
- Maintain rapport with customers and competence in managing vendors; and
- Any other ad-hoc duties assigned.
Job Requirement:
- Degree/Diploma in IT Networking or equivalent
- At least 2 years of work experience in a SI or distributor environment with network security skillset
- Good IT knowledge in OSI 7 Layer, TCP/IP, LAN/WAN technologies and network security
- Ability to work under pressure with minimal supervision
- Excellent in communication and analytical skill
- Experience in network security projects implementation
- Positive working attitude and a good team player
- Willing to work extended office hours and after office hours when needed
- Exposure to security solution such as Firewall, local balancer or endpoint protection will be an added advantage
