Job Responsibilities:
- Provide support for on-site and remote end-users to address IT-related issues, including hardware, software, and network problems, on their notebooks, desktops, and associated peripherals
- Serve as a Regional IT specialist offering remote, on-site, or station-based technical support to operations staff and customers
- Collaborate closely with third-party organizations for diagnostics, maintenance, and support of all electronic technologies, including network equipment and software applications deployment
- Deliver technical support and problem resolution, contributing to the identification and resolution of issues related to network appliances, various types of hardware, and software
- Address and resolve issues that arise outside of regular working hours as needed.
- Undertake additional tasks and projects as assigned by the manager or management.
Qualification & Experience:
- ITE/Diploma in Information Technology from recognized institutes
- Proven work experience as a Desktop Support Engineer, or similar role for about 2 years or more
- Hands-on experience and knowledge in troubleshooting and deploying Windows 10
- Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
- Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
- Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
- Basic Support and Troubleshooting of other desktop software used by the office
- Basic support on iPhone / iPad / Android phones
- Knowledge of IT procurement, order and delivery process flow and protocols
- Ability to work effectively in multi-cultural environment
- Ability to deal with ambiguity, negotiation, unorganized situation
- Ability to leverage on available tools such as subscription services, internet or other online services to support functions
- Continuous self-learning and self-initiating
- Provide support of general IT request like VC connectivity/ Mobile Email Activation
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
- Ability to demonstrate practical troubleshooting and problem analysis techniques
- Ability to plan and prioritize workload without supervision
- Ability to prioritize, manage and perform under pressure to meet SLA’s
- Excellent knowledge of Customer Service best practice
- Willing to work flexibly and with enthusiasm
Skills and Attributes:
- Good interpersonal and communication skills, high adaptability and positive attitude are expected
- A team player with determination to drive to excel
- Excellent customer service skills
- Self-motivated with a strong drive to succeed
- For internal contacts must regular interaction with First Line Management, Senior Management, Directors and occasional interaction with Officers (VP and above)
- For external contacts must regular interaction with Suppliers and Vendors as well as 3rd party Consultants
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Wang Chun Jin
EA Personnel Reg No: R1871708
