Highlights
- Monthly Comm + VB
- Timepiece/ Watches
- Retail Shift (Working on weekends & PH)
- Luxury/ High-end
Sales:
- Exceed store budget goals according to the retail strategy.
- Plan and conduct weekly and monthly meetings and activities.
- Achieve store KPIs as determined by management.
- Actively assist management in implementing store commission plans.
- Adhere to HQ commercial guidelines (Retail Manual) and ensure their enforcement.
- Increase profits by managing and reducing costs.
- Frequently review sales data with management to adjust future sales forecasts and maximize sales performance.
Team Management:
- Guide the store team by clearly outlining objectives, responsibilities, outcomes, brand standards, and procedures.
- Delegate tasks, monitor progress, and maintain effective communication.
- Promote a sense of belonging and pride in the workplace.
- Arrange team activities and nurture team spirit.
- Build a high-quality team by sourcing, recruiting, onboarding, and training new employees.
- Supervise the team and make necessary HR decisions in collaboration with the RM.
- Coach team members and establish collective goals through team meetings, on-the-job training, appraisals, anticipating training needs, task distribution, and giving feedback.
Store Management:
- Uphold high standards for displays, visual merchandising, and store condition according to brand guidelines.
- Serve as the "face" of the store and a Brand Ambassador, enhancing brand and store awareness and equity both inside and outside the store.
- Exhibit brand ambassador skills with customers, partners, and local dignitaries.
- Maintain professional and respectful relationships with service suppliers, store neighbors, and the landlord/shopping mall management.
Store Operation Management:
- Adhere to procedures, identify issues, and propose solutions to ensure smooth store operations.
- Maintain accuracy in monthly, quarterly, and annual stocktaking and quality control.
- Put measures in place to prevent stock discrepancies at all times.
- Maintain a safe and clean store environment for employees and customers.
Financial Control & Cash Registry:
- Guarantee adherence to procedures and legal regulations.
- Oversee the management of the cash register.
Reporting:
- Provide daily and monthly sales reports to all relevant parties, including the Managing Director, promptly.
- Assess current operations to identify strengths and weaknesses, and develop and execute action plans accordingly.
Customer Experience & CRM-Related Activities:
- Define navigation scenarios within the store and coordinate Sales Associates on the sales floor.
- Guide and support the team in delivering the selling ceremony, utilizing appropriate brand behaviors and tools.
- Attract and convert target prospects into store customers, and develop programs to acquire new high-potential clients.
- Maintain ongoing relationships with clients.
- Pay special attention to both existing and new VIP customers to ensure their loyalty.
- Identify opportunities and propose clienteling strategies. Manage client information, including data entry, updates, and tracking clienteling tasks for Sales Associates, as well as product registration.
- Build relationships with potential and current customers to understand their current and future needs.
- Participate in client events, such as mothership visits, with defined sales, CRM, and prospecting objectives.
- Handle client complaints with care and promptly report any store, brand, or product-related issues to the office.
- Follow up and manage individual repairs and customer service-related matters.
Requirement
- 5 years of progressive experience in luxury retail.
- Strong leadership skills of managing at least 10 headcounts.
HOW TO APPLY:
Interested applicants, please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin
EA Personnel Reg No: R22106436