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Boutique Director (Watches/ Timepiece)

Trust Recruit Pte. Ltd.

Job Type   /   Job Level

Full-time   /   Director/C-Level

Job Location

Singapore, Singapore, Singapore

Salary Offered

Highlights

Sales:

Exceed store budget goals according to the retail strategy.
Plan and conduct weekly and monthly meetings and activities.
Achieve store KPIs as determined by management.
Actively assist management in implementing store commission plans.
Adhere to HQ commercial guidelines (Retail Manual) and ensure their enforcement.
Increase profits by managing and reducing costs.
Frequently review sales data with management to adjust future sales forecasts and maximize sales performance.

Team Management:

Guide the store team by clearly outlining objectives, responsibilities, outcomes, brand standards, and procedures.
Delegate tasks, monitor progress, and maintain effective communication.
Promote a sense of belonging and pride in the workplace.
Arrange team activities and nurture team spirit.
Build a high-quality team by sourcing, recruiting, onboarding, and training new employees.
Supervise the team and make necessary HR decisions in collaboration with the RM.
Coach team members and establish collective goals through team meetings, on-the-job training, appraisals, anticipating training needs, task distribution, and giving feedback.

Store Management:

Uphold high standards for displays, visual merchandising, and store condition according to brand guidelines.
Serve as the "face" of the store and a Brand Ambassador, enhancing brand and store awareness and equity both inside and outside the store.
Exhibit brand ambassador skills with customers, partners, and local dignitaries.
Maintain professional and respectful relationships with service suppliers, store neighbors, and the landlord/shopping mall management.

Store Operation Management:

Adhere to procedures, identify issues, and propose solutions to ensure smooth store operations.
Maintain accuracy in monthly, quarterly, and annual stocktaking and quality control.
Put measures in place to prevent stock discrepancies at all times.
Maintain a safe and clean store environment for employees and customers.

Financial Control & Cash Registry:

Reporting:

Provide daily and monthly sales reports to all relevant parties, including the Managing Director, promptly.
Assess current operations to identify strengths and weaknesses, and develop and execute action plans accordingly.

Customer Experience & CRM-Related Activities:

Define navigation scenarios within the store and coordinate Sales Associates on the sales floor.
Guide and support the team in delivering the selling ceremony, utilizing appropriate brand behaviors and tools.
Attract and convert target prospects into store customers, and develop programs to acquire new high-potential clients.
Maintain ongoing relationships with clients.
Pay special attention to both existing and new VIP customers to ensure their loyalty.
Identify opportunities and propose clienteling strategies. Manage client information, including data entry, updates, and tracking clienteling tasks for Sales Associates, as well as product registration.
Build relationships with potential and current customers to understand their current and future needs.
Participate in client events, such as mothership visits, with defined sales, CRM, and prospecting objectives.
Handle client complaints with care and promptly report any store, brand, or product-related issues to the office.
Follow up and manage individual repairs and customer service-related matters.

Requirement