Responsibilities:
- Manage the team to provide quality support services to customers and ensure that issues and enhancements are addressed promptly and effectively.
- Act as coach and mentor to team members, define standards, monitor performance and provide leadership.
- Translate management strategic initiatives into objectives for team members.
- Establish working relationship with assigned customer accounts and understand thoroughly the customer’s issues and needs.
- Communicate requirements to development or support team to ensure timely address of customer needs.
- Monitor customer issues through working with the rest of IT and communicating the resolution plan to customers.
- Solicit customer feedback and communicate any complaints to the IT management so that they can be addressed.
- Manage projects as assigned from time to time.
- To plan and execute continuous improvement for applications reliability, performance and enhancements.
Requirements:
- Excellent working knowledge of Applications and account management skills.
- Business Operation knowledge is required.
- Working knowledge of robotics preferred.
- Power builder Programming, Exceed WMS and/or FAMS
- Able to communicate ideas effectively.
- Good customer relationships.
- Able to work under pressure, and must be results -oriented.
- Analytical and meticulous in his work.
- Able to multi-task.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion
R23119309 | EA License 16C7883
