1.0 Duties and Responsibilities
1.01 Manage inbound calls and reply email to attend customer’s request, inquiries and feedback. 1.02 Respond and resolve customer’s problems
1.03 Ensure feedback and unresolved cases are channelled to respective department for case resolution.
1.04 Build a good relationship with customers to provide excellent service.
1.05 To complete any ad-hoc tasks given from time to time.
2.0 Education and Qualifications
2.01 Ability to work under pressure (handle complaint customer)
2.02 Excellent verbal and written communication skills
2.03 Experience in Customer Service industry
2.04 Required language(s): Bahasa Malaysia, English
3.0 Skills and Specifications
3.01 Strong communication skill
3.02 Computer soft skills such as Microsoft Excel and Words.
Perks & Benefits
- Employee equity
