- Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle.
- You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
- You occasionally provide on-site support during customer demos, instrument installations or troubleshooting.
- You create, manage and deliver product training in-house and in the field worldwide.
- You support products by working with marketing, R&D and production during all stages of the product lifecycle.
- You take part in global projects to develop processes, tools and to launch new products.
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