Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to all Core Systems and services at Visa Data Centers. The team is responsible for all technical support, Change Execution, Problem and Incident management. The role is required to work with the Product folks and the Global operation Automation team to develop solutions to support the endpoint day to day operation and implementation.
Essential Functions
Provide technical advice and support to Visa’s Client institutions and processors to ensure customers expectation are exceeded.
Discipline in detailed documentation and reporting of issues and changes. Timely and accurate updating and maintaining Global Inventory records.
Create and test implementation Linux scripts for vendor’s field engineers and support team for installation and activation
Perform remote system Installation with on-site vendor engineer support, configuration and lockdown of Visa Endpoint servers.
Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly
Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Manager and 3rd Level support team
Ensure that all server deployments follow Visa security guidelines and report any non-compliance.
Able to communicate and work cordially in global team with teammate from different culture and in time zone.
Work closely with both IMAC and Project team to ensure best-in-class delivery of solutions and support to Visa client.
Ensure all incidents and changes are in compliance to ITIL and operation policy.
Ensure that all servers going into productions are locked down and meet operational acceptance criteria
Be able to problem diagnose, quickly and efficiently by running and review application and network traces
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
