Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer?
It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for a CDD Onboarding Operations Manager to join our ever-evolving APAC CDD Operations team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
As the CDD Operations Onboarding Manager, you will play a crucial role in the day-to-day execution of the due diligence program. Your responsibilities will encompass continuous improvement initiatives, governance and management information oversight, people management and training and relationship management.
What you’ll own
· Global Due Diligence and Financial Crime Program
- Manage the day-to-day execution of the Global Due Diligence program ensuring compliance with all relevant regulations and internal policies.
- Maintain oversight of emerging issues or concerns with the ability to manage issues from identification to resolution.
- Support the resolution of issues arising from internal and external audits and/or independent reviews, to ensure remediation timeframes are met.
· Continuous Improvement
- Promote a continuous improvement culture across the CDD Operations Team to achieve optimal levels of efficiency and productivity.
- Identify areas for optimization to improve processes alongside the user experience gaining efficiencies and reduce customer friction.
- Ensure change is implemented effectively within the team with a seamless transition.
- Stay abreast of industry best practices and integrate them into the program.
· Governance and Management Information
- Produce and analyze management information reports to inform decision making and highlight key trends.
- Provide regular reports, illustrating the capabilities and outcomes produced by the CDD Operations Team, enabling CDD Leadership to set strategic direction and progressive KPI’s.
- Ensure effective management and oversight of the onboarding teams’ pipeline and success metrics.
· People Management and Training
- Manage the day-to-day performance of the team ensuring time is used effectively and concerns are addressed at the earliest opportunity.
- Mentor and coach team members, identifying training opportunities to increase knowledge and awareness.
- Identify areas of improvement and emerging threats through quality control checks ensuring continuous improvement within the teams.
· Relationship Management
- Foster and maintain open and positive relationships with internal and external parties to improve cohesion where required.
- Act as a primary contact for all onboarding related inquiries and issues.
- Collaborate with cross-functional teams to identify process improvements, boost productivity, drive cost-effectiveness, and enhance the customer experience
- Create a customer-focused culture that has a clear understanding of risk and an innovative can-do mindset that achieves both the regulatory objectives and a good customer experience.
· Other related duties as assigned as needed.
Where you’ll own it
You’ll own it in our APAC hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.
What you bring
Essential
- A demonstrable understanding of legal/regulatory requirements surrounding Customer Due Diligence.
- Previous management experience within a similar role.
- A strategic thinker with the ability to identify, mitigate and communicate risks and issues identified that have the potential to impact the organization and the overall customer experience.
- Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives.
- Ability to maintain strong relationships with stakeholders at all levels of the organization, ensuring effective communication and alignment.
- Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions.
Desirable
- Experience or familiarity with merchant acquiring.
- Relevant professional qualifications e.g. Diploma in AML or Financial Crime, ACAMs.
- Experience using tools such as Orbis, Actimize, Salesforce.
Worldpay perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
● A competitive salary and benefits.
● Time to support charities and give back to your community.
● Parental leave policy.
● Global recognition platform.
● Virgin Pulse access.
● Global employee assistance program.
What makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
· Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
· Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
· Determined. Inclusive. Open.Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can’t wait to hear from you.
To find out more about working with us, find us on LinkedIn.
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