Responsibilities:
- Provide primary technical assistance and support to end-users for live systems, ensuring prompt resolution of issues and minimizing downtime.
- Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security.
- Maintain systems by performing routine checks, updates/patching, and configurations as required. Generate reports based on system performance and user requirements.
- Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams.
- Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources.
- Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience.
- Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.
Requirements
- Minimum Diploma in IT or equivalent qualification
- Technical expertise in Windows Server Management/Administration, and Windows OS
- Proficiency in MS Office applications
- Experience with network and security systems is preferred.
- Excellent troubleshooting skills to diagnose and resolve technical issues efficiently.
- Ability to support technical change management processes, collaborating with internal teams and stakeholders.
- Proficiency in adhering to standard operating procedures and contributing to their development.
- Strong analytical skills to analyze and solve software problems effectively.
- Ability to collaborate effectively with other IT professionals and support teams.
- Willingness and availability to work on shifts (12 hour rotating).
