Responsibilities:
- Monitor commercial pipelines daily for new and upcoming robot deployments.
- Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
- Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
- Organize customer training on robot handling and software platforms, including logistics.
- Preparation of necessary documentation prior to robot live operations on customer sites.
- Compile Product Performance Reports for customers on a regular basis.
- Allocate Service Engineers for routine Robot Preventive Maintenance.
- Monitor and escalate open Robot Issues to ensure timely resolution.
- Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
- Collaborate with team members to maintain an updated deployment schedule.
- Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
- Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
- Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
- Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.
Requirements:
- Required: Diploma in engineering, business administration, or a related field.
- Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
- Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
- Ability to thrive in a fast-paced and dynamic work environment.
