Job Description:
Human Experience:
The client passionate about Human Experience and the goal is to create a workplace where employees feel valued, engaged, and motivated to contribute to the company's success. In this role you will be responsible for crafting and implementing strategies to enhance the overall employee experience within an organization. This role is becoming increasingly crucial as companies recognize the direct correlation between employee satisfaction, productivity, and overall business success.
Responsibilities:
Facility Maintenance and Operations:
- Develop and implement maintenance and operations procedures to ensure the proper functioning of facilities.
- Coordinate maintenance activities, including repairs, preventive maintenance, and inspections.
- Manage work orders and service requests, prioritize tasks, and ensure timely completion.
- Monitor and evaluate the performance of vendors and contractors, ensuring high-quality service delivery.
- Maintain accurate records of maintenance activities, including equipment inventory and warranties.
Health and Safety Compliance:
- Ensure compliance with health and safety regulations, codes, and guidelines.
- Conduct regular inspections to identify potential hazards and address any safety concerns promptly.
- Ensure emergency response plans and procedures are in place and regularly tested.
- Provide safety training and promote a culture of safety and awareness among employees and contractors.
- Collaborate with relevant stakeholders to resolve health and safety issues effectively.
Vendor and Contract Management:
- Manage relationships with external vendors and contractors, including cleaning, maintenance, and security service providers.
- Negotiate contracts and service agreements, ensuring favorable terms and cost-effective solutions.
- Monitor vendor performance, ensuring compliance with service level agreements and contract terms.
- Address and resolve any issues or disputes with vendors in a timely manner.
- Process vendor invoices, track expenses, and maintain budgetary control.
Space Planning and Utilization:
- Collaborate with stakeholders to plan and optimize the use of workspace, considering organizational needs, efficiency, and employee comfort.
- Coordinate office relocations, reconfigurations, and furniture installations.
- Monitor and analyze space utilization, identify opportunities for improvement, and implement solutions to optimize space.
- Maintain accurate records of space allocation, occupancy rates, and lease agreements.
Customer Service and Communication:
- Provide excellent customer service to internal stakeholders, answering inquiries, addressing concerns, and resolving issues promptly.
- Communicate effectively with employees, management, and external stakeholders regarding facility-related matters.
- Ensure effective communication channels are established and maintained.
Budgeting and Reporting:
- Assist in developing and managing the facilities budget, tracking expenses, and optimizing costs.
- Prepare regular reports on facilities operations, maintenance activities, and budgetary spending.
- Analyze data and metrics to identify trends and areas for improvement.
- Provide recommendations for cost-effective solutions and operational efficiency enhancements.
Strategy Development: (With the support of Platform team)
- Defining the company's HX vision and mission.
- Developing and implementing HX strategies aligned with business objectives.
- Setting key performance indicators (KPIs) to measure HX success.
Fostering a positive and inclusive company culture.
- Organizing team-building activities and employee engagement initiatives.
- Promoting diversity, equity, and inclusion (DEI).
Feedback Management:
- Conducting employee surveys and gathering feedback.
- Analyzing feedback data to identify trends and areas for improvement.
- Implementing changes based on employee feedback.
Workplace Environment:
- Ensuring a safe, comfortable, and productive work environment.
- Managing office space and facilities.
- Implementing wellness programs and initiatives.
Collaboration:
- Partnering with HR, IT, and other departments to achieve HX goals.
- Building relationships with employees at all levels.
- Collaborating with external partners and vendors as needed.
Key Skills and Qualifications
- Strong leadership and communication skills
- Hospitality and Customer Service background is essential
- Ability to build relationships and influence others
- Data analysis and problem-solving skills
- Passion for creating positive employee experiences
