Job Summary
We are looking for an experienced Technical Support Officer to join the team in supporting the maintenance and implementation of systems within a large organization.
Mandatory Skill-set
· Diploma/Degree in Computer Science, Information Technology, or Electrical / Electronic Engineering;
· At least 3-5 years of experience in IT technical support with a focus in Windows Server Management / Administration, and Windows Operating System;
· Well-versed in network and security systems;
· Excellent troubleshooting skills to diagnose and resolve technical issues efficiently;
· Ability to support technical change management processes, collaborating with internal teams and stakeholders;
· Consistently adheres to standard operating procedures and corporate standards;
· Strong analytical skills to analyze and solve software problems effectively and the ability to work independently and collaboratively in a team environment;
· Excellent communication and interpersonal skills, and able to work well with cross organizational teams;
· Willingness and availability to work on shifts.
Desired Skill-set
· Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator;
· Familiarity with scripting languages (e.g., PowerShell) for automation and administration;
· Experience with virtualization technologies (e.g., VMware, Hyper-V).
Responsibilities
· Provide primary technical assistance and support to end-users for live systems, ensuring prompt resolution of issues and minimizing downtime;
· Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security;
· Maintain systems by performing routine checks, updates/patching, and configurations as required;
· Generate reports based on system performance and user requirements;
· Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams;
· Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources;
· Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience;
· Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.
Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
