SENIOR CLIENT DIRECTOR
Is accountable for client services excellence and client satisfaction across his/her clients and oversees flawless execution and project management, team development, and growth through existing and new clients.
Functional Mastery
Project/Financial Management
- Champion best-in-class project and financial management for all projects, prospects and new business opportunities, and creating and sharing accurate financial and business development reporting documents.
- Leads a team of people, and along with that team, ensures that all projects are delivered on time, on budget, and on scope
- Leads client relationships with the emphasis on driving revenue growth, both from existing relationships and as a partner on new business development.
- Ensures all correspondence, materials, CEs, presentations and deliverables to clients from the team is error-free of highest quality and always relevant to the client’s business challenges
- Ensures that a regular flow of information is maintained between the client and the team, ensuring milestones are met.
- Participates in internal reviews and work sessions, evaluating the deliverables through the lenses of the client brief and expectations.
- Collaborates with teams across multiple functions to ensure that all client workstreams are appropriately resourced against the scope and budget
- Coaches and teaches project management and budget management skills to team members and holds them accountable for flawless project management for all workstreams.
- Demonstrate understanding of and commitment to achieving company and individual financial targets
People/Team
- Responsible for inspiring and motivating project teams.
- Fosters team interaction, roles of team members, and leverage/leads team members to success
- Knows when/how to escalate issues and involve top level management (CS, Creative, Production)
- Knows how to delegate work to his team, as appropriate, while maintaining control and accountability
- Provides mentoring and on-the-job training for his team. Recognizes under-performing team members and takes applicable action to help them find their way to success
- Shares accolades with the team and appropriately buffers client negativity
- Support other client services team members and other internal functions teams if/when needed
Client Relationships
- Is comfortable interacting with clients at the highest level
- Has a deep understanding of the client’s organization and business needs and establishes himself/herself as a trusted advisor to the client
- Is the team leader on his/her clients and is accountable for the health and growth of the relationship
- Resolves client relationships issues through interactions with wider team members as appropriate
- Becomes the authority on the client’s business, organizational structure, culture, politics, financial processes, budgets, competitors, business challenges and opportunities and industry trends
- Master and foster advanced negotiation and persuasion skills within the team
Strategic Thinking
- Partners with other teams leads to conceptualize and develop strategic opportunities.
- Leads and facilitates brand discussions, client workshops, brainstorms and development of strategic and creative deliverables
Business Development
- Is accountable for delivering agreed-upon revenue and growth targets
- Embraces, champions and can sell Lonsdale capabilities and services
- Creates new business growth opportunities aligning the clients’ business challenges to Lonsdale’s capabilities
- Understands and demonstrates a commitment to carving out time for new business opportunities outside of owned client relationships
- Champions, embraces and coaches others on how to identify business opportunities and solve clients’ business challenges
- Nurture and leads revenue growth within existing client relationships and understands how Lonsdale services and competitive advantages can open doors to new opportunities
- Proactively identifies and create new business development opportunities with existing clients
Team Spirit/Behaviour
- Has a passion and curiosity for design and branding
- Embraces and displays a passion and curiosity for their client’s business needs, challenges, and goals
- Embraces and displays passion and curiosity with Lonsdale capabilities (including research, strategy, innovation, design, POS activations, digital/e-commerce, print- management, production, etc.) and recommends growth opportunities that expand Lonsdale's offer with his/her clients
- Strategic agility: capable at identifying key insights and strategic creative solutions that will help solve clients’ challenges
- Conceptual strategic and creative thinker, yet concrete and practical
- Sociable, with excellent interpersonal and leadership skills, he/she interacts in a inspiring, charismatic and enthusiastic manner
- Optimistic and capable of encouraging the same from others
- Listens to constructive feedback and responds positively
- Partners seamlessly with cross-functional teams.
- Pro-active attitude, driven, ambitious
- Exceptionally organized and skillful planner, master the art of multitasking - focusing on the correct priorities – time and people management
- Powerful and expert communicator – exceptional presentation and communication skills
- Experienced and polished business acumen
- Comfortable with senior level executives
- Demonstrated leadership and relationship building skills – sophisticated around various personality levels and seniority levels, and proven ability to develop others
- Proven ability to embrace, address, and solve difficult and challenging situation.
- Diplomatic but not fearful of conflict and confrontation
- Comfortable sharing the spotlight
- Impact and results oriented
- Decisive, but respectful of and comfortable with ambiguity and changing priorities, objectives and deadlines
- Voracious hunger – for new learning, projects, business, ideas
- Financially savvy – able to establish financial goals for the business and for team members.
- ‘Paranoid’ – anticipate any possible hurdles or threats and plan in advance to avoid issues/delays
