Job Description
We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management of our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.
Key Responsibilities:
- User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
- Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
- Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
- Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
- Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
- Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
- Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
- Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
- Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.
Experience:
Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
Proven experience in managing change management processes and verifying change details.
- Technical Skills:Familiarity with CyberArk PAM (Privileged Access Management) solutions.
Proficiency in generating reports and managing shift operations.
- Soft Skills: Strong problem-solving abilities and attention to detail.
Excellent communication skills and the ability to work effectively in a team.
Ability to work under pressure and handle multiple tasks simultaneously.
Shift:
- Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.
Shift work is 8am – 8pm, 8pm – 8am.
EA Number: 11C4879
