Key Responsibilities:
- User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
- Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
- Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
- Shift Operations: Work in a shift-based environment, including graveyard shifts,to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
- Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
- Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
- Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
- Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
- Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.
Qualifications:
- Experience:
- Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
- Proven experience in managing change management processes and verifying change details.
- Technical Skills:
- Familiarity with CyberArk PAM (Privileged Access Management) solutions.
- Proficiency in generating reports and managing shift operations.
Shift:
- Must be available to work in shifts, including night shifts, and provide 24/7 support as required.
